Marval MSM is a powerful, well-established service management platform, trusted by organisations to run their IT operations and hold years of valuable service data. But like most mature enterprise systems, it was designed long before AI assistants arrived — and that creates a growing gap between the data these systems hold and the AI tools teams increasingly want to use.
Document-heavy processes are one of the biggest hidden drains on business productivity — and one of the areas where modern AI delivers the clearest return. We worked with a client whose team was spending hours each week manually reading, sorting, and re-keying information from incoming documents, a slow and tedious bottleneck that was holding up the wider process and introducing avoidable errors.
