Marval MSM is a powerful, well-established service management platform, trusted by organisations to run their IT operations and hold years of valuable service data. But like most mature enterprise systems, it was designed long before AI assistants arrived — and that creates a growing gap between the data these systems hold and the AI tools teams increasingly want to use.
Many businesses don’t need entirely new software — they need their existing systems to finally work together. That was the case for a client whose teams were losing significant time manually moving data between separate, disconnected tools. The repetitive copy-and-paste work was slow, prone to error, and pulled skilled staff away from more valuable tasks, while inconsistencies between systems made it hard to trust the numbers.
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