The Most Expensive Software Is the Cheap Kind

There’s a particular kind of phone call we’ve come to recognise. A business reaches out, frustrated, with a piece of software that’s holding them back. It’s slow, it breaks in confusing ways, no one fully understands how it works, and every small change seems to cost more than it should. Often, it was built quickly and cheaply a few years ago — and now it’s quietly costing far more than it ever saved.